Connectuate Terms of Service

Effective Date:

Last Modified: January 18, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and JTGF LLC, a Florida limited liability company doing business as Connectuate ("Connectuate," "we," "us," or "our"). By accessing or using Connectuate.ai or any Connectuate products, services, or platforms (collectively, the "Services"), you agree to these Terms.

If you do not agree to these Terms, please do not use our Services.

1. Services and Acceptance

1.1 Connectuate provides an all-in-one sales and marketing platform including AI-powered tools, automation, customer relationship management, and related services designed to help your business grow. Our platform is built on a GHL framework infrastructure, which provides robust functionality and reliability for our Services.

1.2 By creating an account, accessing, or using our Services, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement.

1.3 Your continued use of the Services constitutes acceptance of the Terms as they exist on the date of such use. We encourage you to review these Terms periodically.

2. User Accounts and Security

2.1 You agree to provide accurate, current, and complete information during registration and to keep such information updated.

2.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.3 Please notify us immediately of any unauthorized use or security breach.

2.4 We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

2.5 Any setup, configuration, customization, or implementation work performed by Connectuate or at your direction becomes part of your account's proprietary configuration and may not be exported, transferred, or replicated without explicit written permission from Connectuate.

3. Payment Terms and Account Management

3.1 Paid Services are billed in advance on a subscription basis (monthly or annual). Payment is due upon subscription and automatically renews unless canceled. Each payment covers only the specific period paid for — monthly payments typically cover 30 days of service, and annual payments cover one year of service.

3.2 All fees are non-refundable except as required by law or as explicitly stated in these Terms.

3.3 Pricing Changes
We may modify pricing at any time, with changes taking effect at your next renewal period. Monthly subscribers see new pricing at their next monthly renewal; annual subscribers at their next annual renewal. Your current pricing is only guaranteed through your current paid period. To lock in current rates for extended periods, you must prepay for those periods, subject to our agreement.

3.4 You are responsible for all applicable taxes and fees.

3.5 Payment Obligations
All payment obligations are absolute and non‑contingent. You are only entitled to Services for the period actually paid. Cancellation does not relieve you of payment obligations already incurred. Monthly contracts require payment through the end of the current billing period; annual contracts require payment for the full annual term. No pricing is guaranteed beyond the current paid period unless explicitly agreed to in writing.

3.6 Late Payment Policy
Payments are considered late if not received within three (3) days of the due date. Late payments may incur a fee of up to 1.5% per month (or the maximum allowed by Florida law). We may suspend Services upon late payment. Accounts with payments overdue by fourteen (14) days are subject to termination.

3.7 Account Asset Management
In the event of late payment, attempted cancellation with outstanding balances, or breach of these Terms, Connectuate reserves the right to temporarily freeze account assets, data, content, and configurations until the matter is resolved. This helps ensure continuity of service once payment issues are resolved. "Assets" include, without limitation: contacts, leads, automations, workflows, campaigns, templates, data, and any proprietary configurations. You grant Connectuate a security interest in account assets to secure payment obligations. Assets will be restored upon satisfaction of outstanding obligations.

3.8 Account Transfers
Account migrations, data exports, or transfers to another provider cannot be processed while payment obligations remain outstanding.

3.9 Service Credits and Usage
Your subscription may include a specified amount of credits for resources such as SMS texts, AI usage, emails, and other metered services. We typically do not charge for reasonable overages, understanding that business needs can vary. However, we reserve the right to charge for excessive usage that significantly exceeds your plan's included credits, as determined at our reasonable discretion based on typical usage patterns and cost impact. When possible, we will attempt to notify you before charging for overages.

3.10 Three Friends Free Program
From time to time, we may offer an affiliate or referral program under which you can refer new paying customers ("Friends"). If you maintain three (3) active, paying Friends who remain in good standing on qualifying plans, we may, at our discretion, apply a credit or discount to your subscription fees so that your membership fees are reduced or effectively free while those Friends remain active and in good standing. Eligibility, qualifying plans, payout structure, and duration of credits are defined in the then‑current program terms, which may be updated or discontinued at any time without creating any ongoing obligation to you. Any credits or discounts provided do not change the payment obligations set forth in this Section 3 unless and until such credits are actually applied to your account. If credits are removed, expire, or your Friends cease to qualify, normal subscription fees will resume and remain payable under these Terms.

4. Acceptable Use Guidelines

4.1 To maintain a quality service for all users, you agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable laws.
• Transmit malware, viruses, or other harmful code.
• Interfere with or disrupt the Services or servers.
• Attempt to gain unauthorized access to any portion of the Services.
• Harvest or collect information about other users without consent.
• Use the Services to send spam or unsolicited communications.
• Violate any third‑party rights.
• Resell or redistribute the Services without our written consent.
• Export, transfer, or attempt to recreate any proprietary configurations, workflows, automations, or systems created within Connectuate.
• Reverse engineer, decompile, or attempt to extract the source code of any proprietary systems.
• Transfer or migrate account configurations to competing platforms without written authorization.

4.2 We reserve the right to investigate and take appropriate action regarding violations of this Section.

5. User Content and Proprietary Systems

5.1 You retain ownership of content you submit through the Services ("User Content").

5.2 You grant Connectuate a worldwide, non‑exclusive, royalty‑free license to use, reproduce, and display User Content solely to provide and improve the Services.

5.3 You represent that you own or have necessary rights to your User Content and that it does not infringe any third‑party rights.

5.4 We are not responsible for User Content and may remove content that violates these Terms.

5.5 Custom workflows, automations, integrations, AI configurations, templates, or systems ("Proprietary Configurations") created by Connectuate for your account remain subject to Connectuate's intellectual property rights. You receive a limited, non‑transferable license to use these Proprietary Configurations solely within the Connectuate platform.

5.6 You acknowledge that Proprietary Configurations may contain Connectuate trade secrets and proprietary methods. You have no right to export, recreate, or transfer these configurations to any third‑party platform or service.

6. Intellectual Property

6.1 Connectuate and its licensors own all rights, title, and interest in the Services, including all intellectual property rights.

6.2 These Terms do not grant you any right to use Connectuate trademarks, logos, or other proprietary information.

6.3 Any feedback or suggestions you provide may be used by Connectuate without obligation to you.

6.4 All custom‑built systems, configurations, workflows, and automations created by Connectuate constitute proprietary technology and trade secrets. Any unauthorized use, reproduction, or transfer of these systems may result in immediate termination and legal action.

7. Third‑Party Services and Platform Migrations

7.1 The Services integrate with and may be built upon third‑party platforms, services, and applications ("Third‑Party Services"), including the GHL framework that powers core functionality of our platform.

7.2 Your use of Third‑Party Services is governed by their respective terms and privacy policies. Connectuate is not responsible for Third‑Party Services.

7.3 We make no warranties regarding Third‑Party Services and are not liable for any issues arising from your use of them.

7.4 You agree to indemnify Connectuate for any claims arising from your use of Third‑Party Services through our platform.

7.5 Any attempt to migrate, transfer, or recreate Connectuate‑built systems on another platform constitutes a violation of these Terms. Connectuate retains all rights to proprietary configurations regardless of underlying platform capabilities. Third‑party platform features that may allow exports do not supersede these Terms. You waive any claimed right to export or transfer proprietary configurations, even if technically possible.

8. Support Services

8.1 Premium plan subscribers may receive enhanced support such as 24/7 chat support via the web platform. Other plans may include standard support during business hours. Support response times and availability may vary based on your subscription tier.

8.2 Our mobile app provides convenient access to core features but may not include all functionality available on the web platform, including certain support features.

9. Privacy and Data Protection

9.1 Our Privacy Policy, which is incorporated by reference, describes how we collect, use, and protect information. Please review it carefully.

9.2 You must comply with all applicable data protection laws when using our Services.

9.3 You are responsible for obtaining necessary consents for any personal data you process through our Services.

10. Warranties and Disclaimers

10.1 THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

10.2 WE DISCLAIM ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.

10.3 We do not warrant that the Services will be uninterrupted, error‑free, or secure.

11. Limitation of Liability

11.1 TO THE MAXIMUM EXTENT PERMITTED BY FLORIDA LAW, CONNECTUATE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, DATA LOSS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

11.2 OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11.3 These limitations apply regardless of the theory of liability and even if we have been advised of the possibility of such damages.

12. Indemnification

You agree to defend, indemnify, and hold harmless Connectuate, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Services;
• Your violation of these Terms;
• Your violation of any rights of another party;
• Your User Content;
• Any unauthorized transfer, export, or recreation of Proprietary Configurations; or
• Any claim related to your migration of systems to third‑party platforms.

13. Termination

13.1 Either party may terminate these Terms at any time, subject to payment obligations in Section 3.

13.2 We may suspend or terminate your access immediately for violations of these Terms or for any other reason in our sole discretion.

13.3 Accounts with payments overdue by fourteen (14) days may be terminated. Upon termination for non‑payment, all account assets may remain frozen until outstanding balances are paid.

13.4 Upon termination, your right to use the Services ceases immediately. Sections that by their nature should survive termination shall remain in effect.

13.5 Upon termination, you lose all rights to use any Proprietary Configurations and must cease using any systems or workflows developed by Connectuate. Any continued use may constitute copyright infringement and/or misuse of trade secrets.

13.6 Connectuate may retain or delete your data in accordance with our data retention policies. No data will be released while payment obligations remain outstanding.

14. Dispute Resolution

14.1 These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.

14.2 Except as otherwise provided herein, any dispute arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall occur in Hernando County, Florida.

14.3 You agree to resolve disputes with us on an individual basis and waive any right to participate in a class or collective action.

14.4 To the extent any litigation is permitted under these Terms (for example, to enforce an arbitration award or seek certain forms of equitable relief), such litigation shall be brought exclusively in the state or federal courts located in Hernando County, Florida.

14.5 Notwithstanding the arbitration agreement, Connectuate may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property, proprietary systems, or to collect outstanding payments.

15. Modifications to Terms

15.1 We reserve the right to modify these Terms at any time. Modifications are effective immediately upon posting on our website or within the Services.

15.2 While we may, when practical, attempt to notify you of material changes (e.g., via email or in‑app notification), we are not obligated to provide notice of all changes.

15.3 We encourage you to review these Terms regularly. We recommend checking these Terms at least monthly.

15.4 Your continued use of the Services after any modifications constitutes your acceptance of the updated Terms.

15.5 If you do not agree to the modified Terms, you must discontinue use of the Services.

15.6 The "Last Modified" date at the top of these Terms indicates when changes were last made.

16. General Provisions

16.1 These Terms constitute the entire agreement between you and Connectuate regarding the Services.

16.2 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.3 No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

16.4 You may not assign these Terms without our prior written consent. We may assign our rights and obligations under these Terms freely.

16.5 Neither party shall be liable for delays or failures due to causes beyond its reasonable control.

16.6 You agree to the use of electronic signatures and records in connection with the Services. Your use of the Services constitutes your electronic signature to these Terms.

16.7 By using the Services, you acknowledge and accept Connectuate's rights as described in these Terms, including those related to payment obligations and account management.

17. A2P 10DLC and Messaging Compliance

17.1 If you use the Services to send SMS, MMS, or other text‑based messages, you agree to comply with all applicable laws, regulations, carrier rules, and industry guidelines, including but not limited to A2P 10DLC requirements in the United States.

17.2 You are responsible for obtaining all required consents from recipients before sending any marketing or informational messages, including clear opt‑in consent where required.

17.3 You must provide recipients with a simple way to opt out of future messages (for example, by replying "STOP") and you agree to honor all opt‑out requests promptly.

17.4 Where applicable, you agree to include required disclosures, such as "Message and data rates may apply," and to avoid prohibited content (including but not limited to illegal, abusive, or misleading content).

17.5 Connectuate may require you to register your brand, campaigns, or use cases with carriers or third‑party registries to support A2P 10DLC compliance. You agree to provide accurate information for such registrations and understand that failure to do so may result in message blocking, fees, or termination of messaging capabilities.

17.6 Connectuate does not guarantee delivery of any particular message and is not responsible for carrier filtering, blocking, or delays. You are solely responsible for your messaging content, list acquisition practices, and compliance.

17.7 You agree to indemnify and hold Connectuate harmless from any claims, fines, penalties, or damages arising out of your messaging practices, including non‑compliance with A2P 10DLC or other messaging rules.

18. Contact Information

For questions about these Terms, please contact us at:

JTGF LLC d/b/a Connectuate
Phone: 352‑444‑1100
Email: [email protected]

By using Connectuate Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service as they exist on the date of your use.